Gremlin Labs LLC ("Gremlin Labs," "we," "us," or "our") respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect your information.
This Privacy Notice explains how we handle information when you use the Gremlin Labs website, applications, AI-powered tools, and related services (collectively, the "Services"). By using the Services, you acknowledge that you have read and understood this Privacy Notice.
1. Information We Collect
We collect information that you provide directly, information generated through your use of the Services, and information collected automatically.
Account Information
When you create an account, we may collect:
- Name
- Email address
- Authentication credentials
- Profile information
- Account preferences
Content You Submit
We collect information you submit through the Services, including:
- Documents
- Uploaded files
- Prompts
- SOPs
- Training materials
- Business records
- Notes
- Generated content requests
Payment Information
Payments are processed by Paddle and its authorized payment partners. Gremlin Labs does not store complete payment card information. We may receive limited billing information necessary to:
- Process transactions
- Prevent fraud
- Manage subscriptions
- Provide customer support
Communications
We collect information when you contact support, submit feedback, respond to surveys, or communicate with us by email.
Automatically Collected Information
When you use the Services, we may automatically collect:
- IP address
- Browser information
- Device information
- Operating system
- Usage activity
- Session information
- Log data
- Diagnostic information
2. Sensitive Information
Gremlin Labs does not intentionally request sensitive personal information.
However, users may choose to upload content that contains sensitive information, including information related to employees, customers, training programs, accommodations, health information, or other sensitive topics.
When such information is provided through the Services, it is processed solely for the purpose of providing the requested functionality and operating the Services. Users remain responsible for ensuring they have appropriate authority to upload and process such information.
3. How We Use Information
We may use information to:
- Provide Services
- Authenticate users
- Generate AI-powered outputs
- Process payments
- Manage subscriptions
- Respond to support requests
- Improve functionality
- Prevent fraud
- Investigate abuse
- Enforce agreements
- Comply with legal obligations
- Develop future products and features
4. Artificial Intelligence Processing
Gremlin Labs provides AI-powered functionality through internal systems and third-party AI providers. When you use AI-powered features, information you submit may be processed by AI service providers for the purpose of generating requested outputs.
AI-generated outputs may be:
- Inaccurate
- Incomplete
- Biased
- Outdated
- Incorrect
Users remain responsible for reviewing outputs before relying on them.
5. AI Training and Service Improvement
Gremlin Labs may use aggregated, anonymized, and de-identified information to:
- Improve Services
- Improve workflows
- Improve prompts
- Improve analytics
- Develop new features
- Improve platform performance
Gremlin Labs does not intentionally use personally identifiable information, customer-identifiable information, or confidential customer content for model training without authorization. Where available, Gremlin Labs may offer certain customers the ability to opt out of specific service-improvement activities.
6. Analytics and Product Improvement
We use analytics technologies, including PostHog and similar tools, to understand how users interact with the Services. Analytics information may include:
- Feature usage
- Session activity
- Navigation behavior
- Device information
- Performance metrics
This information helps us improve the Services.
7. Marketing Communications
We may send:
- Product announcements
- Feature updates
- Newsletters
- Service updates
- Promotional communications
You may unsubscribe from marketing communications at any time. Certain transactional communications may continue even if you opt out of marketing messages. Examples include:
- Security notifications
- Billing notices
- Account-related communications
8. When We Share Information
We do not sell personal information. We may share information with trusted providers that help operate the Services. Examples may include:
- Supabase
- OpenAI
- Anthropic
- Paddle
- Analytics providers
- Customer support providers
- Infrastructure providers
We may also disclose information when:
- Required by law
- Responding to legal process
- Protecting rights and safety
- Investigating fraud or abuse
- Participating in mergers, acquisitions, or business transfers
9. Support and Administrative Access
Authorized Gremlin Labs personnel may access account information and submitted content when reasonably necessary to:
- Provide support
- Troubleshoot issues
- Investigate abuse
- Respond to security incidents
- Comply with legal obligations
Access is limited to legitimate business purposes.
10. International Data Transfers
Gremlin Labs operates from the United States. Information may be processed, stored, or transferred to the United States or other jurisdictions where our service providers operate. By using the Services, you acknowledge that information may be transferred internationally.
11. Data Retention
We retain information for as long as reasonably necessary to:
- Provide Services
- Maintain accounts
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When an account is deleted:
- Access is terminated
- Content is scheduled for deletion
- Active-system deletion occurs within thirty (30) days
Certain information may remain in backup systems for a limited period until normal deletion cycles occur.
12. Security
Gremlin Labs implements reasonable technical and organizational measures designed to protect information. However, no system can guarantee complete security. Users should maintain strong passwords and take reasonable precautions when using online services.
13. Children's Privacy
The Services are intended for individuals eighteen (18) years of age or older. We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we may delete it.
14. Your Privacy Rights
Depending on your location, you may have rights regarding your information, including rights to:
- Access information
- Correct information
- Delete information
- Restrict processing
- Object to processing
- Request portability
To exercise these rights, contact: legal@gremlinlabs.ai.
15. United States Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable law. Gremlin Labs does not sell personal information. Requests concerning privacy rights may be submitted through the contact information below.
16. Changes to This Notice
We may update this Privacy Notice periodically. Material changes may be communicated through:
- Website notices
- Email notifications
- In-product notifications
Continued use of the Services after updates constitutes acceptance of the revised Notice.
17. Contact Information
Gremlin Labs LLC
Michigan, United States
Email: legal@gremlinlabs.ai
Website: https://gremlinlabs.ai